146: Reclaiming Empathy with Jim Link

Jim Link, CHRO of SHRM, spent the first 15 years of his career suppressing his natural empathy and has spent the last 15 reclaiming it. Through a wealth of experiences, including a severe illness in his family, he realized firsthand how empathy positively impacts engagement, customer satisfaction, and shareholder return.

In this episode, Jim discusses empathy's essential role in driving business success. He shares his keen insights and passion for compassion when it comes to empathetic leadership. Listen in to hear what you can do to create a greater sense of inclusivity in your work culture and how to get back to your natural, empathetic self. 

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